Privacy Policy

Privacy Policy

At Carlo’s Plant Farm, we respect and value your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.carlosplantfarm.com.
By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information from you to provide the best possible service.
The information we collect includes:

A. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely through third-party gateways)

We never store your full payment card details on our servers.

B. Non-Personal Information

When you browse our website, we may automatically collect:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent
  • Referring website or search engine

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to deliver high-quality service and improve our offerings.

Your data may be used to:

  • Process and fulfill your orders
  • Communicate order updates, confirmations, or delays
  • Provide customer support and respond to inquiries
  • Send promotional emails (only with your consent)
  • Improve our website’s content, functionality, and performance
  • Prevent fraud and ensure payment security

We only collect and use data necessary to provide a smooth and secure shopping experience.

3. Cookies and Tracking Technologies

Our website uses cookies to personalize your experience and analyze traffic.
Cookies are small data files stored on your device to help us remember your preferences and improve performance.
You can disable cookies in your browser settings, but doing so may limit certain site features.

Common Uses of Cookies:

  • Remembering your cart items and login status
  • Measuring website traffic and visitor behavior
  • Improving marketing and promotions

We may also use third-party analytics tools (like Google Analytics) to understand how visitors interact with our site.

4. How We Protect Your Information

We take your privacy seriously and use industry-standard security measures to protect your information.

Our protections include:

  • SSL encryption for all data transmitted through our website
  • Secure, PCI-compliant payment processing
  • Restricted access to customer data within our company
  • Regular monitoring to prevent unauthorized access or misuse

While no online system is 100% secure, we continually improve our safeguards to protect your information.

5. Sharing Your Information

We do not sell, rent, or trade your personal data.

We only share your information with trusted third parties to help us operate our business and serve you better:

  • Payment processors (for secure transactions)
  • Shipping carriers (to deliver your orders)
  • Email marketing services (for newsletters and updates)
  • Analytics providers (to improve website performance)

These partners are required to protect your information and use it only for the purpose of providing their service.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

You have the right to:

  • Access or request a copy of your personal data
  • Correct or update your information
  • Request deletion of your data (“right to be forgotten”)
  • Opt out of marketing emails anytime
  • Withdraw consent for data processing (where applicable)

To exercise your rights, please contact us at carloplantfarm@gmail.com.

7. Email Marketing

We may send you updates about new plants, promotions, or special offers — but only if you opt in.
You can unsubscribe from our mailing list at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
We never send spam or share your email with third parties for marketing purposes.

8. Retention of Information

We retain your personal information only as long as necessary to:

  • Complete your transactions
  • Fulfill legal and tax obligations
  • Resolve disputes and enforce agreements

Once data is no longer needed, it is securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites.
Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from them.
If you believe we have inadvertently collected data from a child, please contact us, and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
All updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after updates signifies your acceptance of the new terms.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:
📍 Carlo’s Plant Farm
13080 Silver Oak Drive, Jacksonville, FL 32223
📧 Email: carloplantfarm@gmail.com
📞 Phone: 850-629-8466