Privacy Policy

Carlos Plant Farm (“Carlos Plant Farm,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you place an order, submit a form, contact us, or otherwise interact with our website, we may collect information such as:

• full name
• email address
• phone number
• billing address
• shipping address
• order details
• any information you provide in messages, forms, or support requests

B. Payment Information

Payment information is processed by third-party payment providers. We do not store full credit card or debit card numbers on our servers.

C. Automatically Collected Information

When you use our website, we may automatically collect certain technical and usage information, such as:

• IP address
• browser type
• device type
• operating system
• referring URLs
• pages viewed
• dates and times of visits
• general usage and interaction data

2. How We Use Your Information

We may use your information to:

• process and fulfill orders
• communicate with you about your order
• provide customer service and respond to inquiries
• send order confirmations, order status updates, and service-related notices
• improve our website, products, and customer experience
• detect, prevent, and address fraud, abuse, or security issues
• comply with legal obligations
• maintain business records

If you separately opt in, we may also send promotional emails. You may unsubscribe from promotional emails at any time.

3. SMS Communications

If you provide your mobile phone number and expressly consent to receive SMS messages from Carlos Plant Farm, we may send you text messages related to:

• order confirmations
• order updates
• pickup scheduling
• delivery updates
• customer support related to your order or inquiry

Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.

SMS consent is not a condition of purchase.

SMS opt-in consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for their own marketing purposes.

This language matters because Twilio approval guidance specifically looks for clear consent practices, and Twilio notes campaigns may be rejected when a privacy policy indicates SMS consent or phone numbers are shared with third parties or affiliates.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• remember preferences
• support website functionality
• analyze site traffic and performance
• improve the user experience

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

5. How We Share Information

We do not sell your personal information.

We may share your information only as reasonably necessary with service providers that help us operate our business, such as:

• payment processors
• shipping and delivery providers
• website hosting and technical service providers
• analytics providers
• customer support tools

These service providers may access information only as needed to perform services on our behalf and are expected to protect it appropriately.

We may also disclose information:

• if required by law, legal process, or government request
• to protect our rights, property, or safety
• in connection with a business transfer, merger, or sale of assets

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• completing transactions
• providing customer support
• maintaining business and tax records
• resolving disputes
• enforcing our agreements
• complying with legal obligations

When information is no longer needed, we may delete, anonymize, or securely store it as required by law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

• request access to your information
• request correction of inaccurate information
• request deletion of certain information
• opt out of promotional emails
• withdraw consent where processing is based on consent

To make a request, please contact us using the contact information below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the Effective Date above. Your continued use of the website after changes are posted means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Carlos Plant Farm
13080 Silver Oak Drive
Jacksonville, FL 32223
Email: carloplantfarm@gmail.com
Phone: +1(904)664-5227