Terms & Conditions

Terms & Conditions

Welcome to Carlos Plant Farm. These Terms & Conditions govern your access to and use of our website, products, and services, including any purchases made through our website. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us

Carlos Plant Farm (“Carlos Plant Farm,” “we,” “us,” or “our”) operates this website to offer live plants and related products for sale to customers in the United States.

Business Contact Information
Carlos Plant Farm
13080 Silver Oak Drive, Jacksonville, FL 32223
Email: carloplantfarm@gmail.com
Phone: +1(904)664-5227

2. Eligibility

By using this website or placing an order, you represent that:

  • you are at least 18 years old, or are using the website with the involvement of a parent or legal guardian;
  • the information you provide is accurate, current, and complete;
  • you will use this website only for lawful purposes and in accordance with these Terms.

3. Products and Availability

We make reasonable efforts to display our products as accurately as possible, including descriptions, images, and pricing. However:

  • live plants are natural products and may vary in size, shape, color, or fullness;
  • product availability may change without notice;
  • seasonal and environmental conditions may affect plant appearance and stock levels.

We reserve the right to modify, discontinue, limit, or refuse any product or order at our discretion.

4. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment must be completed at checkout using one of the accepted payment methods displayed on our website.

By submitting payment information, you represent that you are authorized to use the payment method provided. If payment is declined, unauthorized, or cannot be processed, we may cancel or refuse the order.

Applicable taxes, shipping charges, and other fees, if any, will be shown during checkout before you complete your purchase.

5. Order Acceptance and Cancellation

After you place an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse, limit, or cancel any order for reasons including:

  • product unavailability;
  • pricing or listing errors;
  • suspected fraud or unauthorized activity;
  • inaccurate billing, shipping, or contact information.

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

6. Order Processing

Orders are generally processed within 2–5 business days, excluding weekends and holidays, unless otherwise noted. Processing times may vary based on order volume, product availability, weather, and other operational factors.

7. Shipping and Delivery

We currently ship within the United States, subject to any restrictions shown on our website.

Delivery estimates are not guaranteed. We are not responsible for delays caused by carriers, weather, incorrect addresses, natural events, or circumstances beyond our control. Once an order has shipped, risk of delay passes to the carrier.

Customers are responsible for providing accurate shipping information. If an order is delayed, lost, or misdelivered due to an incorrect or incomplete address submitted by the customer, we are not responsible for the resulting loss.

If tracking is available, we may provide tracking details once the order ships.

8. Live Plant Condition and Customer Responsibility

Because plants are living products, variations and changes may occur during transit and after delivery. Once plants are delivered in acceptable condition, the customer is responsible for proper unpacking, placement, watering, temperature management, and ongoing care.

Plant care instructions, when provided, are for general informational purposes only and do not guarantee future plant performance.

9. Returns, Replacements, and Refunds

We want our customers to receive healthy plants and correct orders. If your order arrives damaged, incorrect, or in poor condition, please contact us within 7 days of delivery and include:

  • your order number;
  • clear photos of the product;
  • clear photos of the packaging, if applicable;
  • a brief explanation of the issue.

If approved, we may offer a replacement, store credit, or refund at our discretion.

Because live plants are perishable, we do not guarantee returns once plants have been unpacked, repotted, neglected, exposed to unsuitable conditions, or otherwise affected after delivery.

Approved refunds are typically issued to the original payment method within 5–10 business days, depending on your payment provider.

10. Promotions and Gift Cards

Promotional offers, discount codes, and gift cards are subject to any additional terms presented at the time of offer. Unless expressly stated otherwise:

  • promotions cannot be combined;
  • promotions are non-transferable and have no cash value;
  • gift cards are non-refundable and cannot be redeemed for cash except where required by law.

We reserve the right to modify or cancel promotions at any time.

11. Website Use

You agree not to:

  • use the website for unlawful, abusive, or fraudulent purposes;
  • interfere with the operation or security of the website;
  • attempt to gain unauthorized access to the website, servers, accounts, or networks;
  • copy, scrape, reproduce, distribute, or exploit website content without written permission;
  • submit false information, impersonate another person, or misuse forms or contact features.

We may suspend or terminate access to the website for violations of these Terms.

12. Intellectual Property

All website content, including text, images, logos, branding, graphics, product descriptions, design elements, and other materials, is owned by or licensed to Carlos Plant Farm and is protected by applicable intellectual property laws.

You may not copy, reproduce, republish, upload, post, transmit, distribute, or use any content from this website for commercial purposes without our prior written consent.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or tools. We provide those links for convenience only. We are not responsible for the content, policies, availability, or practices of third-party websites or services, and your use of them is at your own risk.

14. Disclaimer of Warranties

To the fullest extent permitted by law, this website and all products and services offered through it are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding:

  • the operation or availability of the website;
  • the accuracy or completeness of website content;
  • uninterrupted or error-free service;
  • the long-term performance, survival, or growth of live plants after delivery.

Nothing in these Terms excludes any rights that cannot be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by law, Carlos Plant Farm shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to:

  • your use of or inability to use the website;
  • delivery delays;
  • website interruptions;
  • plant condition after delivery and acceptance;
  • unauthorized access to or use of your information;
  • errors, omissions, or inaccuracies on the website.

Our total liability for any claim relating to a product or order will not exceed the amount actually paid for the specific order giving rise to the claim.

16. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information. By using this website, you acknowledge that you have read our Privacy Policy.

17. SMS Terms and Conditions

If you choose to opt in to receive SMS messages from Carlos Plant Farm, the following terms apply:

Program Description
By providing your mobile phone number and expressly consenting, you agree to receive SMS messages from Carlos Plant Farm related to:

  • order confirmations;
  • order status updates;
  • pickup scheduling;
  • delivery updates;
  • customer support communications related to your order or inquiry.

We do not use this SMS program for unsolicited marketing under this campaign.

Consent
SMS consent is collected through our website forms or other clearly disclosed methods. By checking the SMS consent box and submitting your phone number, you expressly consent to receive transactional and customer support text messages from Carlos Plant Farm.

Message Frequency
Message frequency varies depending on your order activity and customer support interactions.

Message and Data Rates
Message and data rates may apply, depending on your mobile carrier and plan.

Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages from this program unless you opt in again.

Help
For help, reply HELP to any message or contact us at carloplantfarm@gmail.com or +1(904)664-5227.

Consent Not Required for Purchase
Consent to receive SMS messages is not a condition of purchase.

Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.

Twilio’s A2P approval guidance specifically expects clear opt-in information, opt-out instructions, help instructions, and website terms/privacy support for messaging programs, and CTIA guidance likewise emphasizes clear disclosure and consumer choice.

18. Electronic Communications

By using our website or contacting us electronically, you agree to receive communications from us electronically, such as by email or through website notices, to the extent permitted by law.

19. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Duval County, Florida, unless otherwise required by applicable law.

20. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Carlos Plant Farm
13080 Silver Oak Drive, Jacksonville, FL 32223
Email: carloplantfarm@gmail.com
Phone: +1(904)664-5227